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Every other month the
Firm will profile a strategic partner or resource that we feel our
clients would benefit from.
This
month we have interviewed Emil Pilacik, Jr., President/Founder of EMCO
Technology, Inc. Emil, whoholds a BS degree in Computer Engineering
Technology from Spring
Garden College,
has held various senior-level management positions in a variety of
large and small companies over technology and service delivery.
Emil also contributes to local leadership/direction for community
faith-based outreach organizations.
What is the mission of your
company?
To
provide the very best computer services to small to mid-sized companies
and free them from the anxiety of lost productivity due to computer
outages. To offer a fully out-sourced
IT department costing on average, 66% less then hiring a comparable
single full time technology employee.
What size companies do you work
with?
Companies
from about 5 employees to 1000 for outsourced IT. Annual revenue from $1M to $25M. Larger companies are offered IT
consulting to augment internal staff for projects or general IT
organization consulting.
What, in your opinion, is the
most reliable maker of computers?
This is a
subjective question. All
computers are generally constructed the same. They utilize common third party
chips and drivers. The
branding comes from the combination of these third party components and
basic compatibility testing.
Generally your larger corporations win the reliability test
based on the level of after-sale support. Larger computer manufacturers
like HP, IBM, DELL and Gateway have a good handle on this support
although this can be called in to question with the use of overseas
support like India. Other support like a fully
available website for corrective downloads and support are a must.
Currently HP is the largest computer manufacture in the world. I believe HP also has the best
after sale support.
What type of security software
should every computer have?
All
computers should have three basic types of security protection, Anti
Virus, Anti SpyWare and E-mail Defense. There are plenty of solutions
out there for people to remain protected. Home users even have free
programs available like AVAST for AntiVirus and Windows Defender for
Anti SpyWare.
Business
users should ask their IT professional for hi/her recommendation. Generally, if this is done
correctly, you will have very limited business effecting issues and you
will not over-pay. If you
feel you are not protected or your IT advisor does not have a handle on
this you should consider discussing this with EMCO Technology,
Inc. This is a serious
issue.
Is it worth putting Adaware on
your computer?
"Adaware"
by a company called LAVASOFT, is a good example of a free and capable
Anti Adware or Anti SpyWare type of product. The answer is yes, but within
reason. If you do not know
what you are doing and have other Anti Virus and Anti SpyWare programs
running they may conflict causing other issues. "Adaware by Lavasoft is
just one example of this type of free protection. Others are "Windows
Defender" and "SpyBot Search and Destroy. "The big issue
is to stay on top of this protection to make sure that what you are
using is working. In the past, all these products have fallen behind
and not worked as well as they once did, only to be revamped and make a
come back. Remember these
products are reactive. The
manufactures react to the latest attacks, therefore it is an ever
changing environment. If
you use free protection and they offer some way for you to donate to
the developers, consider doing it so they may be motivated to continue
their defensive work on your behalf!
What type of service do you
recommend for backing up files?
A company
needs to start at the top when making this decision. A business case should be worked
on first then a technology answer applied. Business managers often make
this error. They start with
the latest available technology that their brother-in-law tells them
about and then create a business need around it. This is not only dangerous, it
can be expensive. The
business should start with a written statement that says something
like. " Our company has
decided that backing up our vital computer data is necessary." This may seem funny or strange,
but if you don't start here, how do you ever expect to have a budget
created to support the inevitable technology expense that will come
from answering the written business statement. After the basics are written
down, then an analysis of traditional in-house verses newly available
"over the wire" backups can be evaluated for cost and risk.
What is the biggest mistake
companies make when setting up the computer system?
The
biggest mistake that I see companies making is that they put the cart
before the horse and do not effectively state their expectations to the
technology integrator. I
vigorously interview my clients and ask them exactly what they think
the computers will do when I am done. I want to know if they are ready
for this technology and ready to participate or if they are thinking,
"when EMCO is done, the computers will magically do all the work
and it will be really easy. "I pride myself in being able to
educate the corporate decision makers, set expectations completely and
over-deliver on procuring and delivering technical solutions that work
well for 3 to 5 years for a maximum ROI.
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